Q1: Are you a manufacturer or a trading company?
A:We are a professional manufacturer with over 20 years of experience in mining equipment and components. We also provide OEM/ODM services for clients world- wide.
Q2: What products do you mainly supply?
A:We specialize in complete sets of underground coal mine conveying systems, in- cluding scraper conveyors, crushers, belt conveyors, and various wear-resistant cast- ings. We also supply surface crushing equipment and spare parts.
Q3: Can you customize products according to our drawings or samples?
A: Yes, we offer full OEM services. Just send us your technical drawings or samples, and our engineering team will handle the rest.
Q4: What materials do you use for your castings and wear parts?
A:We commonly use high-strength materials such as 42CrMo,27SiMn,ZG40Mn, and other customized alloys based on your application needs.
Q5: Do your products meet international quality standards?
A:Yes. Our factory is ISO9001 certified, and our products comply with export stan- dards required by the destination country.
Q6:Which countries have you exported to?
A:Our products have been exported to Russia,Kazakhstan, Vietnam, Indonesia, South Africa, and other major mining markets.
Q7: How long is your delivery time?
A:Generally, delivery takes 30 days depending on the order quantity and product type.
Q8: What is your payment term?
A:We accept T/T, and other terms negotiable depending on the order.
Q9: Can I visit your factory before placing an order?
A: Absolutely. We welcome you to visit our factory in Luoyang, China. We can also ar- range virtual tours or online meetings if you prefer.
Q10: Do you provide after-sales service?
A:Yes, we offer online technical support, spare parts supply, and on-site assistance if required.
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