1. Are you a manufacturer or a trading company?
We are a professional manufacturer with our own machining, welding, and assembly workshops. Farvista Intelligent Equipment is the international trade branch of Luoyang Farvista Mining Equipment Co., Ltd.
2. What types of mining equipment do you supply?
We supply scraper conveyors, crusher mantles and bowl liners, sprocket modules, hydraulic tensioners, beam stageloaders, and various OEM machined parts.
3. Can you provide OEM or customized products?
Yes. We offer OEM/ODM services and can produce according to your drawings, samples, or technical requirements.
4. What materials are used in your wear parts?
We use high manganese steel (Mn13Cr2, Mn18Cr2), alloy steel, and other wear-resistant materials, depending on the working condition and customer preferences.
5. Which brands are your crusher parts compatible with?
Our mantles, concaves, and other spare parts are compatible with many major cone crusher brands.
6. Do you offer quality certifications?
Yes. Our factory is ISO9001 certified. Some products have MA (Mining Safety) certification for underground use in coal mines.
7. What is your typical lead time?
Standard parts usually ship within 20–30 days. For customized orders, lead time depends on quantity and technical complexity.
8. How do you ensure product quality?
We conduct full inspections on materials, dimensions, heat treatment, and final assembly. Test reports and QC documentation can be provided upon request.
9. What are your payment terms?
We usually accept T/T (30% deposit, 70% before shipment). L/C at sight is also negotiable for long-term partners.
10. Can you arrange shipping and export procedures?
Yes. We offer FOB, CIF, and DAP terms and work with experienced freight forwarders to handle customs clearance and logistics worldwide.